Effective Date: 13 February 2025

At Sparzol, a brand of Borah Freshness, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (sparzol.com) or use our services. By accessing our website or purchasing our products, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to improve our services and provide you with a seamless experience. This includes:

a. Information You Provide to Us

  • When you make a purchase, sign up for our newsletter, or contact us, we collect details such as your name, email address, phone number, and shipping/billing address.
  • If you register as a distributor or partner, we may ask for additional details like your business name, GST number, and location.

b. Information Collected Automatically

  • We may collect device and browsing information, including IP address, browser type, operating system, and referring website to enhance user experience.
  • Cookies and tracking technologies help us understand website traffic, user preferences, and performance metrics.

c. Payment Information

  • We do not store your credit/debit card details. All online payments are processed securely through trusted third-party payment gateways.

d. Communication Data

  • If you contact us via email, phone, or chat, we may store the conversation details to provide better support and improve services.

2. How We Use Your Information

We use the collected data to:

  • Process orders and manage deliveries efficiently.
  • Improve customer experience by analyzing website usage and feedback.
  • Provide customer support and resolve queries.
  • Send updates, offers, and promotional emails (only if you opt-in).
  • Enhance security and prevent fraudulent transactions.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share information in the following cases:

  • Service Providers: We work with logistics partners, payment gateways, and marketing agencies who require certain details to fulfill services.
  • Legal Compliance: We may disclose information if required by law, court order, or to protect against fraudulent activities.
  • Business Transfers: In case of a merger, acquisition, or business restructuring, user data may be transferred to relevant entities.

4. Your Privacy Choices

You have the right to:

  • Opt out of marketing emails by clicking the unsubscribe link.
  • Disable cookies via browser settings, though some website features may not function properly.
  • Request access, correction, or deletion of your personal information by contacting us.

5. Data Security Measures

We take reasonable precautions to safeguard your information from unauthorized access, alteration, or loss. Our security measures include:

  • Encryption protocols for payment transactions.
  • Regular security audits to identify vulnerabilities.
  • Restricted access controls to protect sensitive data.

Despite these measures, no online system is completely secure, and we encourage users to take precautions when sharing personal information.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or content. We recommend reviewing their policies before sharing personal data.

7. Children’s Privacy

Sparzol does not knowingly collect data from children under 13. If we become aware of such data collection, we will take steps to delete it immediately.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website implies acceptance of these updates.

9. Contact Us

For any privacy-related concerns, you can contact us at:

📧 Email: contact@borahfreshness.com
📞 Phone: +91 93878 30508
📍 Address: C/O Borah Freshness, 2nd Floor, H. No. 20, Pragjyotish Nagar, Jalukbari, Guwahati, Assam, India, 781014

We appreciate your trust in Sparzol and remain committed to ensuring a safe and transparent experience for all our customers.