Effective Date: 13 February 2025

Welcome to Sparzol, a brand of Borah Freshness. These Terms of Service govern your use of our website (sparzol.com) and the purchase of our products. By accessing our website or making a purchase, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Use of Our Website

By using our website, you confirm that you:

  • Are at least 18 years old or using our services under parental supervision.
  • Will provide accurate information when registering or making a purchase.
  • Will not use our website for fraudulent, illegal, or unauthorized purposes.
  • Will not copy, modify, or distribute any content from our website without permission.

We reserve the right to deny access to our website if we find any misuse or violation of these terms.

2. Product Information & Availability

  • We strive to provide accurate product descriptions, pricing, and images. However, we do not guarantee that all details are completely error-free.
  • Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.
  • If an item is out of stock, we will inform you as soon as possible and offer an alternative or refund.

3. Ordering & Payment

  • By placing an order, you agree that you are authorized to use the provided payment method.
  • All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes.
  • Payments are processed securely via trusted third-party payment gateways. We do not store your payment details.
  • We reserve the right to cancel any order if there are payment issues, pricing errors, or suspected fraudulent activity.

4. Shipping & Delivery

  • We aim to deliver orders promptly, but delivery times may vary depending on your location.
  • Shipping charges, if applicable, will be mentioned at checkout.
  • Once an order is shipped, you will receive tracking details via email or SMS.
  • We are not responsible for delays caused by courier partners, incorrect addresses, or unforeseen circumstances.

5. Returns & Refunds

We want you to be satisfied with your purchase. If you receive a damaged or incorrect product, you may request a replacement under the following conditions:

  • Eligibility for Returns:
    • Products must be unused and in original packaging.
    • Replacement must be requested within 7 days of delivery.
  • Refund Process:
    • In case of any refund, the amount will be adjusted with the next purchase.

To initiate a return, please contact our support team at contact@borahfreshness.com or call +91 93878 30508.

6. Intellectual Property Rights

  • All logos, trademarks, product designs, website content, and images are the exclusive property of Borah Freshness and its owners.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

7. Limitation of Liability

  • Sparzol and Borah Freshness are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee that our website will be free from technical errors, viruses, or disruptions.
  • In no event shall our total liability exceed the amount paid for the purchased product.

8. Third-Party Links & Services

  • Our website may contain links to third-party websites. These are provided for convenience, and we do not endorse or take responsibility for their content, privacy policies, or security practices.
  • If you interact with any third-party service through our website, you do so at your own risk.

9. Changes to Terms of Service

We reserve the right to modify these terms at any time. Any updates will be posted on this page with a revised “Effective Date.” It is your responsibility to review these terms periodically. Continued use of our website constitutes acceptance of the revised terms.

10. Governing Law & Dispute Resolution

  • These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes shall be resolved through negotiation first. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.

11. Contact Information

For any questions or concerns regarding these Terms of Service, feel free to contact us:

📧 Email: contact@borahfreshness.com
📞 Phone: +91 93878 30508
📍 Address: C/O Borah Freshness, 2nd Floor, H. No. 20, Pragjyotish Nagar, Jalukbari, Guwahati, Assam, India, 781014

Thank you for choosing Sparzol—your trusted cleaning partner!